Returns & Exchanges

At MGR Mobile Store, we strive to ensure you are completely satisfied with your electronics purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to your MGR account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the device in its original manufacturer packaging with all included accessories, manuals, and protective films to ensure full refund eligibility.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing